To help us continue providing high-quality care, we kindly ask that all patients take a
moment to review and agree to the following practice policies:
We value your time and strive to run appointments promptly. Please ensure you arrive at
your scheduled time to allow for a full consultation. Occasionally, delays may occur due to
unforeseen clinical circumstances. If we are running late, we will keep you informed and
offer to reschedule if needed.
– We understand that life can be unpredictable. However, if you are unable to attend
your appointment, we require at least 24 hours’ notice. This allows us to offer the
appointment to another patient who may need it. Cancellations made with less than
24 hours’ notice, or non-attendance without notice, will incur a cancellation fee
equal to the cost of the appointment. Future appointments may also require
prepayment.
Patients who have previously missed appointments without notice will be asked to prepay
for future bookings. Prepaid appointments are refundable or transferable only when
rescheduled with a minimum of 24 hours’ notice.
If your experience at PodHaus Podiatry did not meet your expectations, we want to know.
Please reach out to us within 7 days of your appointment. Our clinic owner, Sadhbh
McCarthy, will personally follow up to discuss and resolve any concerns. Your feedback
helps us continually improve.
Full payment is expected on the day of your appointment. If you're experiencing financial
difficulty, we understand. Please speak to our reception team about payment plan options,
we’re here to help.
We encourage block booking where appropriate to support your treatment plan and ensure
continuity of care. Booking your appointments in advance helps secure your preferred
times and increases the success of your treatment. These appointments can be rescheduled
as needed and do not require advance payment.
As a small, independently run clinic, we rely on word-of-mouth referrals from valued
patients like you. Your kind recommendation allows us to focus on delivering quality care,
rather than spending on advertising. Thank you for your ongoing trust and support, it
means the world to us.
